Use-Cases

Internal helpdesk

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Run an internal helpdesk that answers from your source of truth. Ground an agent in your policy and product docs, deploy it to Slack, and let it answer common questions from your own material rather than general knowledge.

What it uses

PieceRole
Knowledge BasesYour policy and product docs, so answers come from your source of truth
ConnectorsSlack, to answer where your team already works

How to build it

  1. Create a Knowledge Base and add your policy and product docs as sources.
  2. Create an agent grounded in that knowledge base, with instructions on tone and when to escalate.
  3. Test it in the playground against real questions.
  4. Deploy it to Slack so the team can ask in-channel.

Great for: support and helpdesk agents, policy and compliance questions, and any task where accuracy against your own documents matters.