> For clean Markdown of any page, append `.md` to the page URL.
> For a complete documentation index, see https://docs.sarvam.ai/llms.txt.
> For full documentation content in one file, see https://docs.sarvam.ai/llms-full.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.sarvam.ai/_mcp/server.

# Internal helpdesk

Run an internal helpdesk that answers from your source of truth. Ground an agent in your policy and product docs, deploy it to Slack, and let it answer common questions from your own material rather than general knowledge.

## What it uses

| Piece                                                 | Role                                                                    |
| ----------------------------------------------------- | ----------------------------------------------------------------------- |
| [Knowledge Bases](/work-agents/build/knowledge-bases) | Your policy and product docs, so answers come from your source of truth |
| [Connectors](/work-agents/build/connectors)           | Slack, to answer where your team already works                          |

## How to build it

1. Create a **Knowledge Base** and add your policy and product docs as sources.
2. Create an agent grounded in that knowledge base, with instructions on tone and when to escalate.
3. Test it in the playground against real questions.
4. Deploy it to **Slack** so the team can ask in-channel.

**Great for:** support and helpdesk agents, policy and compliance questions, and any task where accuracy against your own documents matters.