Voice Agents pricing: per-minute rates in INR
Sarvam Voice Agents (Samvaad) is billed per minute of conversation. The rate is end to end: it covers the platform that runs your agent and the speech recognition, language, and voice models behind it. There is no separate model or token charge.
Prices are in Indian rupees (₹) and exclude GST. To compare plans and estimate your monthly bill with a slider, see Voice Agents pricing on sarvam.ai. For what the platform includes, see the Sarvam Voice Agents product page.
Plans
- Self-serve plans are prepaid. A paid plan is a minimum monthly subscription that comes back in full as credits, one credit per rupee. Minutes beyond those credits are billed at the same plan rate from your credit balance.
- Enterprise is postpaid. Pricing is set on your committed monthly volume, and you are invoiced monthly for the minutes you use, with your commitment as the minimum. Enterprise also adds workflows, WhatsApp campaigns, custom tool authoring, custom rate limits, and forward deployed engineering support. Talk to sales.
Choose or change a plan in the Sarvam platform.
What counts as a minute
A minute is one 60-second pulse, and each call is rounded up to whole pulses. A 45-second call counts as 1 minute, and a 61-second call counts as 2 minutes. On pay as you go, that is ₹3.50 and ₹7.00.
Estimate your monthly cost
On a paid plan, you pay the plan’s minimum monthly subscription or your minutes multiplied by the plan rate, whichever is higher:
On pay as you go there is no minimum, so the cost is minutes × ₹3.50.
Telephony, phone numbers, and test runs are billed on top, at the rates below.
Telephony and phone numbers
Telephony is metered separately from agent minutes, in 30-second pulses, each rounded up. Rates are the same on every plan.
- Bring your own telephony. Exotel, Smartflo, Plivo, Twilio, Vobiz, InTalk, and Pulse connect self-serve. Custom SIP is available on Business and Enterprise and is set up by the Sarvam team. See Bring your own telephony.
- Rent a number from Sarvam. Rented numbers renew every 30 days until you cancel. See Rent a number from Sarvam.
- Forwarded calls. Once the agent forwards a call, it is off the call, so the forwarded part is charged only as telephony, not as agent minutes. For example, if the agent hands over after 50 seconds and the forwarded call lasts 2 minutes, you pay 1 agent minute plus 4 forwarding pulses (₹1.60 to a phone number).
A 45-second call on Sarvam telephony is 1 agent minute and 2 telephony pulses. On pay as you go, that is ₹3.50 for the agent and ₹0.40 for telephony.
Testing
Simulated runs test an agent against scripted scenarios before it takes real calls.
Rate limits
Limits apply across your organisation. Every campaign, instant outbound call, and inbound call counts toward them, and a call that would go past a limit is rejected.
As a guide, the concurrent calls you need are roughly the calls you start per second, times your connect rate, times your average talk time in seconds. If your plan’s limits are not enough, upgrade to the next plan or talk to sales about Enterprise limits.
The concurrent agent campaign limit is separate from your plan. If you hit it, too many campaigns are active or scheduled at the same time. Pause or stop some campaigns to continue. Upgrading your plan does not raise it.
FAQ
How much does a voice AI agent cost per minute in India?
On Sarvam Voice Agents, ₹3.50 per minute on pay as you go, ₹3.25 on Pro, ₹3.15 on Growth, and ₹3 on Business. From 2 lakh minutes a month, Enterprise pricing is set on your committed volume. Prices are in rupees and exclude GST.
Is there additional pricing for the models?
No. The per-minute rate covers the platform that runs your agent and the speech recognition, language, and voice models behind it. The only items billed on top are telephony, phone numbers, and simulated test runs.
Which plan should I choose?
Pay as you go below 3,000 minutes a month, Pro from 3,000, Growth from 16,000, and Business from 65,000 minutes. From 2 lakh minutes a month, talk to sales about Enterprise.
Is telephony included in the per-minute rate?
No. Telephony and phone number rental are billed separately at the rates in Telephony and phone numbers. Bringing your own telephony provider is free on Sarvam, and your provider bills you directly.
What happens if I use more minutes than my plan's credits?
Your agents keep taking calls. Extra minutes are billed at your plan’s per-minute rate from your credit balance.
Am I charged for unanswered, busy, or voicemail calls?
Only calls that connect are charged. A call that is not answered, is busy, or fails to connect costs nothing, with no agent minutes and no telephony charge. A call answered by voicemail has connected, so it is billed like any other call, for as long as the agent stays on the line.
What happens if my credits run short when a number renews?
A rented number renews every 30 days, and the rental is taken from your credit balance at the rate in Telephony and phone numbers. If your credits can’t cover it on the renewal date, the number is released, and the campaigns and deployments using it are cancelled. There is no grace period, so keep enough credits for every number before it renews. The Renews At column on the phone numbers page shows each date.
Which languages do the agents speak?
11 Indian languages and English: Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia, and Assamese. Agents also handle code-mixed speech.