Pricing

Sarvam Voice Agents is billed per minute of conversation. The rate is end to end: it covers the platform that runs your agent and the speech recognition, language, and voice models behind it. There is no separate model or token charge.

Prices are in Indian rupees (₹) and exclude GST.

Plans

• Business is coming soon. Until it launches, Growth covers volumes from 16,000 up to 2 lakh minutes a month.
• Self-serve plans are prepaid. A paid plan’s monthly fee comes back as credits, one credit per rupee. Minutes beyond those credits are billed at the same plan rate from your credit balance.
• Enterprise is postpaid. Pricing is set on your committed monthly volume, and you are invoiced monthly for the minutes you use, with your commitment as the minimum. Enterprise also adds workflows, WhatsApp campaigns, custom tool authoring, custom rate limits, and forward deployed engineering support. Talk to sales.

Choose or change a plan in the Sarvam platform.

What counts as a minute

A minute is one 60-second pulse, and each call is rounded up to whole pulses. A 45-second call counts as 1 minute, and a 61-second call counts as 2 minutes. On pay as you go, that is ₹3.50 and ₹7.00.

Estimate your monthly cost

On a paid plan, you pay the plan’s monthly fee or your minutes multiplied by the plan rate, whichever is higher:

monthly cost = max(plan monthly fee, minutes × plan rate)

On pay as you go there is no fee, so the cost is minutes × ₹3.50.

Telephony, phone numbers, and test runs are billed on top, at the rates below.

Telephony and phone numbers

Telephony is metered separately from agent minutes, in 30-second pulses, each rounded up. Rates are the same on every plan.

• Bring your own telephony. Exotel, Smartflo, Plivo, Twilio, Vobiz, InTalk, and Pulse connect self-serve. Custom SIP is available on Business (coming soon) and Enterprise and is set up by the Sarvam team. See Bring your own telephony.
• Rent a number from Sarvam. Rented numbers renew every 30 days until you cancel. See Rent a number from Sarvam.
• Forwarded calls. Once the agent forwards a call, it is off the call, so the forwarded part is charged only as telephony, not as agent minutes. For example, if the agent hands over after 50 seconds and the forwarded call lasts 2 minutes, you pay 1 agent minute plus 4 forwarding pulses (₹1.60 to a phone number).

A 45-second call on Sarvam telephony is 1 agent minute and 2 telephony pulses. On pay as you go, that is ₹3.50 for the agent and ₹0.40 for telephony.

Testing

Simulated runs test an agent against scripted scenarios before it takes real calls.

Rate limits

Limits apply across your organisation. Every campaign, instant outbound call, and inbound call counts toward them, and a call that would go past a limit is rejected.

As a guide, the concurrent calls you need are roughly the calls you start per second, times your connect rate, times your average talk time in seconds. If your plan’s limits are not enough, upgrade to the next plan or talk to sales about Enterprise limits.

The concurrent agent campaign limit is separate from your plan. If you hit it, too many campaigns are active or scheduled at the same time. Pause or stop some campaigns to continue. Upgrading your plan does not raise it.

FAQ