Overview
Monitor is where you review how your deployed agents perform in production. It brings together connection health, conversation quality, individual call records, and custom reporting in one place.
Open Monitor. It contains two areas:
- Agent Analytics — ready-made dashboards for day-to-day health checks and call investigation, covering connect rates, engagement, call logs, and turn-level debugging.
- Boards — custom reports you build with SQL when the fixed Agent Analytics tabs do not cover what you need.
Choosing where to start
Use Agent Analytics for most routine monitoring, and move to Boards when you need a report it does not provide.
Check production health
Open Agent Analytics. Start on Overview, then move to Connectivity or Engagement depending on whether the issue is with dialing or conversation quality.
Investigate a single call
Open Call Logs, select the call, then use Log Analyser on the turn that failed.
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