Overview tab | Sarvam API Docs

The Overview tab provides a period-level health check for your voice agents. In a single screen it shows volume, connect rate, latency, and early hang-ups without opening a transcript.

Open Monitor → Agent Analytics and select the Overview tab.

Overview tab showing KPI tiles (calls attempted, connected calls, latency, average call duration, total minutes, short calls), a trend chart, a call outcomes donut, top failure reasons, and an agents overview table. — Overview tab

Questions Overview answers

How many calls did we attempt, and how many connected?
Did latency or average duration move the wrong way?
Are too many connected calls ending after a single turn?
Which agents or campaigns carry volume and connectivity?

KPI tiles

Click a tile to drive the trend chart below. Use the # / % toggle to switch rate tiles between count and percent.

Tile	Meaning
Calls attempted	All dial attempts in the period, including not-picked and failed
Picked-up rate	Connected ÷ attempted. In # mode this shows connected call count
Latency	Average agent response latency on connected calls (ms)
Avg call duration	Average length of a connected call
Total minutes	Billable audio minutes. Each call is rounded to the nearest minute, then summed
Short calls	Share of connected calls that ended after a single turn, an early drop-off signal

A Goal achievement tile appears when a selected agent has a goal configured.

Charts on this tab

Chart	What it shows
Trend	Time series for the selected KPI (Day / Week / Month / Quarter)
Call outcomes	Answered, Not picked, Busy, Failed, Other, total attempts in the center
Top failure reasons	Ranked reasons calls failed to connect
Agents / Campaign overview	Rollups for volume, connectivity, unique users, duration, turns, latency, retries

How to use Overview

Read the headline tiles

Start with Calls attempted, Picked-up rate, and Short calls. Large moves here usually mean a telephony, prompt, or campaign change is worth investigating.

Separate “didn't answer” from “couldn't dial”

Use Call outcomes and Top failure reasons. Not picked is different from a carrier or credits failure.

Find which entity moved

Open the Agents or Campaign tables when the aggregate number looks wrong but you don’t know who caused it.

Confirm with real calls

If a metric still looks suspicious, open Call Logs with the same filters and sample a few rows before changing the agent.

Where to go next

Connectivity

Dig into dial success and phone-number health.

Engagement

Check whether connected calls become real conversations.

Call Logs

Inspect individual calls.