Goals | Sarvam API Docs

Goals is a tab under Monitor → Agent Analytics. It shows whether your agents are meeting their configured goals, and compares the calls that met the goal against those that did not — so you can see which call patterns correlate with success.

Open Monitor → Agent Analytics and select the Goals tab.

The Goals tab appears only when the selected agent has a goal configured, and is available for voice agents. Each agent can have one goal; if none of the selected agents have a goal configured, the tab prompts you to pick one.

What counts as a goal

Term	Meaning
Goal-eligible call	A connected call that was evaluated against the goal (passed, failed, or not evaluated)
Goal achieved	A goal-eligible call where the goal was met (passed)
Goal achievement rate	Goal achieved ÷ goal-eligible, as a percentage

KPI tiles

Tile	Meaning
Goal achievement rate	Share of goal-eligible calls where the goal was met, with the achieved-of-eligible counts alongside
Avg turns to goal	Average number of conversation turns on goal-achieved calls, with the not-achieved cohort shown for comparison

Achieved vs not achieved

Two side-by-side cohorts — Goal achieved and Goal not achieved — compare the calls that met the goal against those that didn’t. Each cohort shows its call count and share of goal-eligible calls, plus:

Metric	Meaning
Avg call duration	Average length of a call in the cohort
Avg turns per call	Average conversation turns in the cohort
Avg latency	Average agent response latency in the cohort

The Goal not achieved cohort also shows how far each metric differs from the achieved cohort, so you can see whether failed calls run longer, take more turns, or respond more slowly.

Breakdowns

Chart	What it shows
Turn distribution by cohort	How achieved and not-achieved calls spread across turn buckets (1, 2, 3–4, 5–8, 9+)
Language split by cohort	Achievement compared across the top languages
Goal achievement by time of day	Achievement rate by hour of day (IST), with the peak and trough hours called out
TTS voice × goal rate	Achievement rate per speaker voice, to see which voice performs best
Intro message × goal rate	Achievement rate per opening line, ranked, to see which intro converts best

How to use Goals

Start with the achievement rate

Read the Goal achievement rate for the period. Use the achieved-of-eligible count to judge how much data it is based on.

Compare the two cohorts

Check whether not-achieved calls run longer, take more turns, or have higher latency than achieved calls.

Look for patterns

Use the turn, language, time-of-day, voice, and intro breakdowns to find what correlates with success.

Confirm on real calls

Open Call Logs with the same filters and review a few not-achieved calls before changing the agent.

Where to go next

Engagement

Check whether connected calls become real conversations.

Call Logs

Open the individual calls behind the goal numbers.

Overview

Return to the period-level health check.