Twilio
Connect your Twilio account to Voice Agents for inbound and outbound voice calling.
Setup has two parts: add your Twilio credentials on Voice Agents, then point your Twilio number’s webhook at Sarvam.
Before you start: an active Twilio account with Console access, at least one voice-capable Twilio phone number, and Voice Agents access with permission to add telephony connections (Deploy → Phone Numbers). A webhook is simply the URL Twilio calls when someone dials your number — here it points to Sarvam.
Watch the setup
Add the connection on Voice Agents
Voice Agents needs two values from your Twilio account — the Account SID and Auth Token. Get them from the Twilio Console, then enter them on Sarvam.
Get your Account SID (on Twilio)
On the Console dashboard, find the Account Info section. The Account SID is shown at the top — copy it.
Configure the webhook on Twilio
Point your Twilio phone number at Sarvam so incoming calls route to your agent.
Open your number
In the Twilio Console, go to Phone Numbers → Manage → Active numbers and click the number you want to set up.
After connecting
Once both sides are configured:
Add your phone number
In Voice Agents, open your Twilio connection under Deploy → Phone Numbers and add the number. See Manage Phone Numbers.
Route calls to an agent
For incoming calls, create an Inbound deployment to route the number to an agent. To dial out, add the number to a Campaign.
Verify with a test call
Dial the number from a phone and confirm your agent answers. See Manage Phone Numbers for the test-call steps.
Outbound calling uses this same connection — dial out by adding the number to a Campaign. No separate credentials are required.