DeployPhone NumbersBring Your Own Telephony

Smartflo

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Connect your Tata Tele Smartflo account to Voice Agents for inbound and outbound voice calling.

Smartflo uses two credentials: an Account API Token to create the connection, and a Click to Call API Key you provide when adding each number. Setup has two parts: create the connection on Voice Agents, then configure voice streaming and Click to Call on Smartflo’s dashboard.

Before you start: an active Tata Tele Smartflo account with admin/dashboard access, at least one Smartflo phone number, and Voice Agents access with permission to add telephony connections (Deploy → Phone Numbers).

The two credentials, at a glance:

  • Account API Token — identifies your Smartflo account. Used once to create the connection.
  • Click to Call API Key — authorizes a specific number for voice streaming. Provided per number when you add it on Sarvam.

Create the connection on Voice Agents

1

Get your Account API Token (on Smartflo)

Log in to the Smartflo dashboard and open API Connect in the left navigation menu. Copy your Account API Token.

2

Enter and save on Voice Agents

In Voice Agents, go to Deploy → Phone Numbers → Add Connection, select Smartflo, paste the token, and click Save. The connection now appears under Deploy → Phone Numbers.

Configure Smartflo’s dashboard

Configure voice streaming so Smartflo sends call audio to your Sarvam agent, then generate the Click to Call API Key you’ll use when adding numbers.

Set up the voice streaming endpoint

1

Open Voice settings

Go to Settings → Channels and open the Voice section.

2

Open Voice Streaming

Within the Voice section, open the Voice Streaming tab.

3

Add the WSS endpoint

Add a new endpoint and set the WSS URL to:

wss://apps.sarvam.ai/api/app-runtime/channels/smartflo/call
4

Save

Save the endpoint.

Get the Click to Call API Key

You’ll need this key when adding numbers on Voice Agents.

1

Open Click to Call Support API

In API Connect → Click to Call Support API, copy an existing key, or click Generate API Key to create one.

2

Configure the key

When creating or configuring the key:

  • Under My Numbers, select the numbers you’ll use on Voice Agents.
  • Set Destination Type to Voice Streaming.
  • Select the voice streaming endpoint you created above.
3

Copy the key

Copy the Click to Call API Key — you’ll paste it alongside each number when adding it on Voice Agents.

After connecting

Once both sides are configured:

1

Add your phone number

In Voice Agents, open your Smartflo connection under Deploy → Phone Numbers, add the number, and provide its Click to Call API Key when prompted. See Manage Phone Numbers.

2

Route calls to an agent

For incoming calls, create an Inbound deployment to route the number to an agent. To dial out, add the number to a Campaign.

3

Verify with a test call

Place a test call to (or from) the number and confirm your agent connects. See Manage Phone Numbers for the test-call steps.

Outbound calling uses this same connection and the Click to Call API Key — dial out by adding the number to a Campaign.

Next

Manage Phone Numbers

Add your number and route it to an agent.

All providers

See other providers.