Manage Phone Numbers | Sarvam API Docs

Deploy → Phone Numbers is the single place to see and manage every phone number across all your connections. This page covers how numbers get here, what you see, and what you can do with them.

Phone Numbers page showing Total, Active, and Archived counts, plus a table of numbers with status, added, and updated columns. — Phone Numbers for a connection: summary counts and the numbers table.

Add numbers

How a number gets into Sarvam depends on your connection type.

Connection type	How numbers get in
Rent from Sarvam	Every number you buy from the catalog appears here automatically — nothing else to do.
Bring Your Own	Import the numbers you want from your provider account (Exotel, Twilio, or any other).

Importing pulls numbers from your provider into Sarvam. You pick which ones to bring — not necessarily all of them:

Open your connection and click Import

On your Bring Your Own connection, click Import.

Select the numbers you want

You’ll see every number in your provider account — for example, all 100 numbers in your Exotel account. Select just the ones you want in Sarvam (say, 10 of them).

Import

The selected numbers are added and now appear in the list below.

See your numbers

Each connection lists the numbers under it, with these columns:

Column	What it shows
Number	The phone number
Group	The group this number belongs to, if any
Status	Whether the number is active or archived
Added	The date the number was added
Updated	The date of the last change (e.g. moving it to a group or archiving it)

Manage a number

Archive, then delete

Archive a number to take it out of active use. Once it’s archived, you can delete it.

Add it to a group

Bundle numbers together to assign and rotate them as a set. See Groups.

Release or delete

How you remove a number depends on where it came from:

Rent from Sarvam → Release. You stop being charged for the number.
Bring Your Own → Delete. The number is removed from Sarvam only; you keep it in your provider account.

Before you archive, release, or delete a number, make sure no active inbound deployment or campaign is using it. Removing a number that’s in use causes dial failures.

Put numbers to work

Once a number is active, route it based on the direction of the call:

Direction	Where you set it up
Inbound	Create an Inbound deployment and assign the number (or group) to an agent
Outbound	Add the number (or group) to a Campaign to dial from

One number routes to one inbound deployment at a time. For outbound, the same number can be part of multiple campaigns (subject to concurrency limits).

Groups

Bundle numbers for load distribution and regional routing.

Inbounds

Route incoming calls on your numbers to an agent.

Campaigns

Use your numbers to dial an audience.