DeployPhone Numbers

Groups

View as Markdown

Groups let you bundle phone numbers together so you can assign and rotate them as a set instead of picking numbers one by one.

The hierarchy is Connection → Numbers → Group: every number belongs to a connection, and a group sits on top of that. A single group can hold numbers from more than one connection — for example, some from your Exotel connection and some from a Rent from Sarvam connection. You manage groups from Deploy → Phone Numbers.

Why use groups?

Assign a group to an agent or campaign instead of selecting individual numbers every time.

Outbound campaigns cycle through numbers in a group, spreading call volume so no single number gets flagged or blocked.

Create groups by region (e.g. Mumbai, Delhi, Bangalore) so callers see a local number.

If a number gets flagged or underperforms, swap it out of the group without touching any agent or campaign config.

Create a group

1

Select a connection

In Deploy → Phone Numbers, select your connection, then click Create Group.

2

Name the group

Give it a descriptive name, e.g. Sample Sales, Mumbai Outbound, or Hindi Support.

3

Add numbers

Add the phone numbers you want in the group.

4

Create the group

Create the group. Once it’s created, you can add or remove numbers at any time.

Use a group

Once created, use a group anywhere you’d normally pick individual numbers:

WhereHow
Agent assignmentSelect the group instead of a single number; inbound calls distribute across the group’s numbers
Outbound campaignsSelect the group as the dial-from source; the campaign cycles through numbers automatically

Manage a group

Open the group and add more numbers at any time. New numbers are immediately available for the agents and campaigns using this group.

A number can belong to multiple groups. Adding it to one group doesn’t remove it from another.

Best practices

1

Name groups by purpose

Mumbai Outbound is better than Group 1. Your team will thank you when there are ten groups.

2

Monitor number health

Use Connectivity → Phone Number Health to spot underperforming numbers, then rotate them out of the group.

3

Don't put all numbers in one group

Separate by region or campaign purpose. If one campaign’s numbers get flagged, it won’t affect the others.

Next

Campaigns

Use groups to launch outbound campaigns with automatic number rotation.

Manage Phone Numbers

Add, assign, release, and archive individual numbers.