Phone Numbers
Telephony is how your agents make and receive phone calls.
Before your agent can pick up or dial a phone, you need phone lines. These come from a telephony provider (for example, Exotel or Twilio), which supplies the phone numbers and carries the calls. You can connect a provider account you already have, or rent one or more numbers directly from Sarvam.
Open Deploy → Phone Numbers.
How telephony fits together
Everything builds up from a connection:
Once you have numbers, you decide how they’re used: Inbounds to answer incoming calls, or Campaigns to dial out to a list.
Two ways to connect
Not sure which to pick? If you don’t already run a telephony provider, Rent from Sarvam is the fastest way to get a working number. Choose Bring Your Own if you already have provider accounts and numbers you want to reuse.