Phone Numbers
Telephony is how your agents make and receive phone calls.
Before your agent can pick up or dial a phone, you need phone lines. These come from a telephony provider (for example, Exotel or Twilio), which supplies the phone numbers and carries the calls. You can connect a provider account you already have, or rent one or more numbers directly from Sarvam.
Open Deploy → Phone Numbers.
How telephony fits together
Everything builds up from a connection:
Once you have numbers, you decide how they’re used: Inbounds to answer incoming calls, or Campaigns to dial out to a list.
Two ways to connect
Already have an Exotel, Twilio, Smartflo, Pulse, Intalk, or Vobiz account? Connect it to Sarvam and use your existing numbers.
No provider account needed. Rent numbers directly inside Conversations, Sarvam handles the telephony for you.
Not sure which to pick? If you don’t already run a telephony provider, Rent from Sarvam is the fastest way to get a working number. Choose Bring Your Own if you already have provider accounts and numbers you want to reuse.
Guides
Assign numbers to agents, reassign, or release.
Bundle numbers so calls spread across them, callers see a local number, and you can swap numbers in and out easily.