Overview
This section covers everything about a voice agent: what a conversational agent is, how it’s architected, its core primitives, and how you design, write, build, and improve one. Use the links below to jump to any part.
1. What is a conversational agent?
Start here for the mental model.
Voice vs chat, channels, and what Voice Agents covers today.
The constellation of models behind every turn.
Context, tools, and the agentic loop that make models useful.
2. Core primitives & concepts
The building blocks of an agent.
3. Building & improving agents
The workflow from first draft to a deployed agent you keep improving.
Draft → test → deploy → measure → improve.
Define what “success” means and measure against it.
4. Navigating the workspace & Genie
Versions, canvas, settings, and the things to be careful about.
The AI assistant that helps you build and review agents.
5. Advanced concepts
When a single prompt isn’t enough.