BuildAgent

Agent versioning

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Agent configuration is versioned. You can change an agent, test the new version, and deploy it deliberately, without disrupting the version that is live.

Versions at a glance

  • Draft: your in-progress edits, not yet live.
  • Committed: a saved version you can test and deploy.
  • Deployed: the version currently serving live conversations.

Committing and deploying

Save a new version, test it in test agent, then deploy it intentionally from a tested version rather than hot-swapping a live agent.

Rolling back

Roll back to a previous committed version if a deploy misbehaves.

Things to be careful about

  • Don’t deploy an untested version to production.
  • Avoid editing a live agent without committing and testing first.

See also Navigating the build interface for where these controls live in the workspace.