Change Log

Saaras V4 Generally Available

saaras:v4 is now live on Voice Agents and generally available - routing happens automatically, with no configuration change needed. Saaras V4 extends English recognition beyond Indian English to Global English accents, stays state-of-the-art across all 22 Indian languages, and improves language identification and robustness to noisy, code-mixed audio. See the Saaras model page for the full feature list.

Call Transfer

A voice agent can now hand a live phone call to a human, another number, or your own SIP trunk when the conversation needs it - an escalation, a specialist, or an explicit request to speak to someone. Configure it as Call forwarding under Settings → In Call Actions, with a fixed destination or an agent variable resolved at runtime, to a phone number (E.164) or a SIP URI. Supported end to end on Vobiz. Transferred calls show End Reason CALL_TRANSFER in Call Logs. See Call transfer.

Inbound Webhooks

Inbound deployments can now POST a call-completion event to your webhook endpoint after every inbound call, with the transcript, duration, agent variables, and the caller’s phone number - configured via the deployment’s webhook_config. See the Deployments webhook payload reference, List webhook deliveries, and Retry webhook deliveries.