Change Log

Call-Context Variables in API Tools

API tools can now receive live call context as variables. In the tool editor, select User Identifier to pass the caller’s phone number, and Call Transcript, Interaction ID, and Call Length to pass the full conversation transcript, the unique interaction ID, and the call’s duration. These are available alongside agent variables - visible in the platform UI and fetchable via the APIs.

Max Call Length Raised to 60 Minutes

The Max call length limit in conversation settings was raised from 25 to 60 minutes, unlocking longer use cases like employee training, guided walkthroughs, and extended support conversations. When the limit is reached, the agent still wraps up and hangs up.

Outbound Webhooks

Campaigns can now POST an event to your webhook endpoint as each call finishes, whether or not the call connected. Set the Webhook URL in the campaign wizard’s Advanced step. The payload carries call outcome, connectivity status, retry metadata, timestamps, and output agent variables. Every delivery is recorded with a status and can be re-delivered via Retry webhook deliveries. See Webhooks under Campaigns.