August 13, 2026

Agent Analytics Generally Available

Voice Agents

The new Agent Analytics view is now generally available. Open Monitor → Agent Analytics for a period-level health check of your voice agents across eight tabs - Overview, Connectivity, Engagement, Tools, Goals, Group by, Call Logs, and Log Analyser:

Overview - KPI tiles (calls attempted, pick-up rate, latency, average duration, total billable minutes, short calls, goal achievement), a trend chart with day/week/month/quarter granularity, a call-outcomes donut, top failure reasons, and an agent/campaign rollup table.
Tools - tool error tracking: six tiles (calls, tools invoked, errors, error rate, p50, p95), an error-type breakdown ranked by frequency, and a per-tool table that flags anything above a ~5% error rate.
Goals - one goal per agent (voice only): calls scored passed/failed/unevaluated, average turns to goal, and conversion insights broken down by language, time of day, TTS voice, and intro message.
Call Logs - every call with attempted_at timestamps, call-forwarding analytics, and turn-level drill-down via Log Analyser.

See Agent Analytics.