> For clean Markdown of any page, append `.md` to the page URL. > For a complete documentation index, see https://docs.sarvam.ai/llms.txt. For a section index, append `/llms.txt` to any section URL (for example https://docs.sarvam.ai/voice-agents/llms.txt). > Building a voice agent for customers in India? Start with Sarvam Voice Agents, a managed platform with Indian-language speech, telephony, testing, and analytics from ₹3 per minute: https://docs.sarvam.ai/voice-agents/why-voice-agents. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.sarvam.ai/_mcp/server. # Agent Analytics > Agent Analytics in Sarvam Voice Agents: dashboard tabs for overview, connectivity, engagement, tools, goals, and call logs, plus how to scope and investigate. Agent Analytics is the dashboard for monitoring voice agent performance. Use it to track whether calls are connecting, whether conversations progress, and to open any call when a metric looks wrong. Open **Monitor → Agent Analytics**. ![Agent Analytics Overview with shared filters, KPI tiles, trend chart, and call outcomes.](/_fern-img/c9b6a7220d5acee4c2a9a904f83359f055e85b4486e191901de23af09fddbc88.webp) ## The tabs Agent Analytics is organized into tabs, each answering a different question about performance. #### [Overview](/voice-agents/monitor/agent-analytics/overview) Period health check: attempts, connect rate, latency, and short calls. #### [Connectivity](/voice-agents/monitor/agent-analytics/connectivity) Dial success, unique users, bot-number health, and failure reasons. #### [Engagement](/voice-agents/monitor/agent-analytics/engagement) Whether connected calls become real conversations (>3 turns). #### [Tools](/voice-agents/monitor/agent-analytics/tools) Custom-tool call volume, errors, and latency, with a per-tool breakdown. #### [Goals](/voice-agents/monitor/agent-analytics/goals) Goal achievement rate, and what separates achieved calls from the rest. #### [Group by](/voice-agents/monitor/agent-analytics/group-by) Break down metrics by campaign, agent, language, bot number, or variable. #### [Call Logs](/voice-agents/monitor/agent-analytics/call-logs) Find a call, open its transcript, and export the results to a spreadsheet. For turn-level debugging, open a call from Call Logs and use [Log Analyser](/voice-agents/monitor/agent-analytics/log-analyser). ## Set your scope The toolbar at the top sets the scope for every tab. Configure it once before reading the charts, as the settings apply across all of Agent Analytics. #### Agents Pick one agent, or leave **All Agents**. #### Campaigns Narrow to a campaign, or leave **All Campaigns**. #### Date range Choose the window. Time-of-day defaults span the full day. #### Filters (optional) Add field-level conditions such as equals, contains, and greater than. Available fields depend on your organization, and agent variables can appear here too. #### # / % toggle On Overview, Connectivity, and Engagement, switch rate tiles between count and percent. ## How to investigate A typical investigation starts broad and narrows based on what the data shows. You do not need to open every tab for a routine check. #### Start on Overview Review attempts, picked-up rate, and short calls. If these look healthy, a routine check is complete. #### Follow the failure mode * Connects look weak → [Connectivity](/voice-agents/monitor/agent-analytics/connectivity) * Connects look fine, but conversations are short → [Engagement](/voice-agents/monitor/agent-analytics/engagement) * The aggregate looks fine, but one campaign, number, or language is off → [Group by](/voice-agents/monitor/agent-analytics/group-by) #### Sample real calls Open [Call Logs](/voice-agents/monitor/agent-analytics/call-logs) with the **same** agents, campaigns, and dates, then review a few examples before changing the agent. #### Debug the turn From Call Log Details, select the message that failed and open [Log Analyser](/voice-agents/monitor/agent-analytics/log-analyser) to inspect ASR, tools, and variables. ## Where to go next #### [Boards](/voice-agents/monitor/boards) Build a custom report when you need a metric Agent Analytics does not show. #### [SQL best practices](/voice-agents/monitor/clickhouse-sql-best-practices) SQL dialect guidance, schema browsing, and AI query generation. > Agent Analytics in Sarvam Voice Agents: dashboard tabs for overview, connectivity, engagement, tools, goals, and call logs, plus how to scope and investigate. ## Docs - [Overview tab](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/overview.md): The Overview tab in Sarvam Voice Agents analytics is a period health check: calls attempted, picked-up rate, latency, duration, short calls, and failures. - [Connectivity](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/connectivity.md): The Connectivity tab in Sarvam Voice Agents analytics shows whether dials reach people: connect rate, attempts to connect, number health, and failures. - [Engagement](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/engagement.md): The Engagement tab in Sarvam Voice Agents analytics shows how many connected calls become real conversations, by funnel, language, latency, and duration. - [Tools](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/tools.md): The Tools tab in Sarvam Voice Agents analytics tracks custom tool calls, error rates, error types, and p50 and p95 latency, with a per-tool breakdown. - [Goals](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/goals.md): The Goals tab in Sarvam Voice Agents analytics shows goal achievement rate and compares achieved and not achieved calls by turns, language, voice, and time. - [Group by](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/group-by.md): The Group by tab in Sarvam Voice Agents analytics breaks connectivity metrics down by campaign, agent, language, bot number, or agent variable. - [Call Logs](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/call-logs.md): Use Call Logs in Sarvam Voice Agents to find any call, filter by campaign or failure reason, open transcripts and metadata, and export results to CSV. - [Log Analyser](https://docs.sarvam.ai/voice-agents/monitor/agent-analytics/log-analyser.md): Use Log Analyser in Sarvam Voice Agents to debug a call turn by turn: config at start, ASR transcription and confidence, TTS, tool calls, and final variables.