> For clean Markdown of any page, append `.md` to the page URL.
> For a complete documentation index, see https://docs.sarvam.ai/llms.txt.
> For full documentation content in one file, see https://docs.sarvam.ai/llms-full.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.sarvam.ai/_mcp/server.

# Call Logs

**Call Logs** is the row-level history of every call your agents have handled. It lives under **Monitor → Agent Analytics → Call Logs**.

Use it to locate the exact call behind a change in connect rate or engagement, open its transcript and metadata, and then continue to [Log Analyser](/conversations/monitor/agent-analytics/log-analyser) for turn-level detail.

![Call Logs table with interaction rows, connectivity, language, duration, and failure reason columns.](https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/sarvam-api-docs.docs.buildwithfern.com/8b26fbbdfef695dce2beb0b7fe413742bf4b5617c89764146969bda2a2269652/voice-agents/images/call-logs.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260730%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260730T094644Z&X-Amz-Expires=604800&X-Amz-Signature=95a07bda20ab7de15afb90b22d45abccad8ffcb29059d75da1134a3e69f0ead0&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)

## What you can do

1. **Find a call** - filter by campaign, contact, failure reason, or test agent traffic.
2. **Open its details** - click a row to view the transcript and metadata.
3. **Debug a turn** - click a message to open Log Analyser.

## Filter the table

The shared toolbar filters (Agents, Campaigns, Date range, Filters) still apply. Call Logs adds a few controls of its own:

| Control                                             | Behavior                                                                        |
| --------------------------------------------------- | ------------------------------------------------------------------------------- |
| **All / Connected**                                 | Restrict to connected calls when you only care about conversations that started |
| **Show only test agent calls** / **Show all calls** | Include or exclude debug / test agent traffic                                   |
| **Column visibility**                               | Show or hide table columns                                                      |
| **CSV export**                                      | Available when a single agent is selected                                       |
| **Clear all views**                                 | Resets viewed-row highlighting                                                  |

Default sort is newest first. Click any column header to re-sort. Text filters support equals / contains / starts with; number filters support comparisons.

## How to review a call

#### Keep the same scope as your chart

If Overview showed a change for a specific agent and date, apply the same filters here so the signal carries over.

#### Review several examples before concluding

Open multiple rows that share a failure reason or a short duration. A single unusual call is not a reliable pattern.

#### Open Call Log Details

#### Transcript

Full conversation. Click a message, or the **Conversation Initiated** / **Conversation Ended** chips, to open [Log Analyser](/conversations/monitor/agent-analytics/log-analyser).

#### Overview

Structured metadata: IDs, contacts, times, duration, language, channel fields, campaign/cohort, attempts, end reason, and agent variables when present.

#### Hand off to Log Analyser

Use Call Logs to **find** the call, then use [Log Analyser](/conversations/monitor/agent-analytics/log-analyser) to **explain** what happened during a turn.

![Unified View Details panel open on the Transcript tab, showing the agent and caller conversation with an audio player at the bottom.](https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/sarvam-api-docs.docs.buildwithfern.com/1de6cb724d0e15dbd4f40811695c0c1ca169278a803be62756dfc8b9b74bbe29/voice-agents/images/agent-analytics-call-detail.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260730%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260730T094644Z&X-Amz-Expires=604800&X-Amz-Signature=549913a38d1970365b5851b55b234c499f6f2551428b260b8472ce00fd1cbc01&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)

## Column reference

Visible labels can vary by org. Expand a group when you need the dictionary.

#### Identity & routing

| Column             | Meaning                                     |
| ------------------ | ------------------------------------------- |
| **Interaction ID** | Unique ID for the call                      |
| **Campaign ID**    | Outbound campaign (often shown as the name) |
| **Cohort ID**      | Cohort within a campaign                    |
| **App Version**    | Agent / app version                         |
| **Source Type**    | How the call was originated                 |
| **User ID**        | End-user identifier                         |
| **Bot Contact**    | Bot / outbound phone number                 |
| **User Contact**   | Caller or callee phone number               |

#### Outcome & quality

| Column                 | Meaning                       |
| ---------------------- | ----------------------------- |
| **Connectivity**       | Whether the call connected    |
| **Completion Status**  | Completion / outcome status   |
| **Language**           | Detected or selected language |
| **Duration (s)**       | Call duration in seconds      |
| **Messages**           | Number of messages / turns    |
| **Avg Agent Resp (s)** | Average agent response time   |
| **Avg User Resp (s)**  | Average user response time    |
| **Failure Reason**     | Why a dial failed to connect  |
| **End Reason**         | Why a connected call ended    |

#### Channel & extras

| Column                | Meaning                |
| --------------------- | ---------------------- |
| **Channel Type**      | Channel classification |
| **Channel Direction** | Inbound or outbound    |

You may also see start/end datetime, job ID, retry attempts, provider type, Test Call / Live badges, agent variables, and goal status when configured for your org.

## Next

#### [Log Analyser](/conversations/monitor/agent-analytics/log-analyser)

Open a call for turn-level debugging of transcripts, tool calls, and end state.

#### [Connectivity](/conversations/monitor/agent-analytics/connectivity)

Investigate connect failures across many calls before drilling into a single one.

#### [Engagement](/conversations/monitor/agent-analytics/engagement)

Track how long callers stay and how far conversations progress.

#### [Agent Analytics](/conversations/monitor/agent-analytics/overview)

Return to the aggregate dashboards and trends.